Address: 518 WOODLAWN DR, ABILENE, TX 79603, United States
Customer Service Phone: +1 (845) 242-4366
Customer Service Email: team@livorenda.com
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
Thank you for choosing our online store, Livorenda (hereinafter referred to as "we")! To ensure a smooth shopping experience, we have provided the following detailed information regarding our shipping services:
1. Shipping Area
Currently, our shipping service is available only within Australia. We are unable to offer shipping to other countries or regions at this time.
2. Shipping Fees
Orders totaling 150 AUD or more (including 150 AUD) qualify for free shipping.
For orders under 150 AUD, a shipping fee of 12.99 AUD will apply.
3. Cut-off Time
We process orders on business days (Monday to Friday, Australia/Sydney, AEST/AEDT 9:00-18:00):
If you place an order before 18:00, we will process it and ship it out on the same day.
Orders placed after 18:00 will be processed on the next business day.
If an order is placed on a holiday or weekend, processing will be delayed until the next working day.
4. Processing Time
We aim to process and ship your order within 1-3 business days to ensure timely delivery.
5. Delivery Time
Once shipped, your order is expected to arrive within 6-9 business days. Actual delivery time may vary depending on your location and the courier service.
6. Shipping Carriers
To ensure timely and safe delivery, we work with the following trusted carriers:
7. Track My Order
Once your order is placed, you will receive a confirmation email containing your order number, payment details, and the courier service used.
You can track your order by visiting the "Track My Order" page on our website, entering your email or phone number and order number, and checking the status of your delivery.
8. Liability Disclaimer
Damaged or Lost Products: If your product is damaged or lost during shipping, you can follow our return and exchange policy for resolution.
Order Modifications and Cancellations: Once an order has been shipped, it cannot be modified or canceled. Please ensure all order details are correct before submitting.
Delivery Address and Liability: Please provide a correct delivery address. If a delivery issue arises due to an incorrect address, we are not liable for the error.
9. Delivery Receipt Notice
Upon receiving your order, please inspect the packaging to ensure it is intact. If you notice any damage to the packaging, please refuse the delivery and contact us immediately.
After confirming that the product matches your order, please check for any discrepancies. If there are any issues, kindly reach out to us as soon as possible.
10. Contact Information
If you have any questions or encounter any issues, please feel free to contact us using the following details:
Address: 518 WOODLAWN DR, ABILENE, TX 79603, United States
Customer Service Phone: +1 (845) 242-4366
Customer Service Email: team@livorenda.com
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
We are committed to providing you with high-quality products and services, and we greatly appreciate your support and trust!
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