Refund Policy

Thank you for shopping at our online store, Livorenda (hereinafter referred to as "we")! To ensure a smooth and worry-free shopping experience, we have outlined the following return and exchange policy. Please note that a return label is included in your package—keep it safe for use if you need to return or exchange an item.

1. Return & Exchange Period

You may request a return or exchange within 35 days from the date of receipt. We encourage you to submit your request within this period to ensure timely processing.

2. Eligibility for Returns & Exchanges

Returns or exchanges can be requested under the following circumstances:

• The product has visible defects or damages affecting its appearance;

• The product has quality or functional issues;

• The product has an unpleasant odor, severe color difference, or other significant issues affecting use;

• The product received does not match the order or was sent incorrectly;

• You wish to return or exchange the product without a specific reason, within the allowed period.

3. Return Process

• Contact us via email or phone to request a return, providing your order number, payment proof, reason for return/exchange, and any supporting photos or videos;

• Our customer service team will review your request promptly. If approved, we will notify you with the return address and instructions;

• Please package the product carefully, including all accessories, materials, and the return label, and send it to the provided address. Wait for confirmation of receipt;

• Once we receive the item, we will inspect it to ensure it matches the reported issue. If approved, we will process your refund according to our Return and exchange policy.

4. Exchange Process

• Contact us via email or phone to request an exchange, providing your order number, payment proof, reason for exchange, and any supporting photos or videos;

• Our team will review your request promptly. Once approved, we will provide the return address and instructions;

• Package the item with all accessories, materials, and the return label in its original packaging and send it to the provided address;

• Once we receive the returned item and confirm its condition, we will arrange the shipment of the replacement item within 1-3 business days. For more information on delivery times, please refer to our Shipping Policy.

5. Refund Process

• Refund Method: Refunds will be returned to the same bank account used for the original payment, including American Express, JCB, Mastercard, Discover, Diners Club, and VISA;

• Processing Time: Refunds are typically processed within 8-10 business days, depending on the bank's processing speed. If the refund does not appear in your account within this period, please contact us for assistance.

6. Shipping Costs

• For returns or exchanges due to product defects, quality issues, unpleasant odors, severe color differences, or incorrect items, we will cover the shipping cost;

• For returns or exchanges made without a specific reason, shipping costs will be borne by you.

7. Liability

• Please ensure that products and all accessories are securely packaged when returning items to prevent damage during transit;

• We are not responsible for any issues caused by incorrect shipping addresses or inaccurate information provided by the customer;

• We reserve the right to request supporting evidence (photos or videos) to verify the condition of the returned product before approving a return or exchange.

8. Contact Us

If you have any questions or require assistance during the return or exchange process, please reach out to us:

Address: 518 WOODLAWN DR, ABILENE, TX 79603, United States

Customer Service Phone: +1 (845) 242-4366

Customer Service Email: team@livorenda.com

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to providing efficient and reliable return and exchange services, ensuring that your shopping experience with us is smooth, secure, and satisfactory.