Order Cancellation Policy

Thank you for shopping at our online store, Livorenda (hereinafter referred to as "we"). To ensure a smooth and worry-free shopping experience, we have provided the following information regarding order cancellations and refunds.

1. When You Can Cancel Your Order

• Orders placed within 48 hours and not yet shipped can be canceled directly for a quick and hassle-free process.

• For orders placed over 48 hours ago or already shipped, cancellation is no longer possible. In these cases, you may request a return and refund after the order has been delivered. For more details, please refer to our Return & Exchange Policy.

2. How to Request a Cancellation

Canceling an order is straightforward:

1. Contact our customer service team via email or phone, providing your order number, payment proof, and any other necessary details;

2. Our team will review your request promptly. Once approved, we will notify you of the cancellation outcome and explain how the refund will be processed.

3. Refund Information

• Refunds will be issued to the same bank account used for payment, including American Express, JCB, Mastercard, Discover, Diners Club, and VISA;

• Typically, refunds are processed within 8-10 business days, depending on your bank’s processing speed;

• If your refund has not been received within this timeframe, please contact us for assistance;

• For more information about refunds, please refer to our Refund Policy.

4. Contact Information

If you have any questions or need assistance with order cancellation or refunds, please reach out to us:

Address: 518 WOODLAWN DR, ABILENE, TX 79603, United States

Customer Service Phone: +1 (845) 242-4366

Customer Service Email: team@livorenda.com

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to processing order cancellations efficiently and reliably, ensuring that your shopping experience with us is smooth, convenient, and stress-free.